{"id":7598,"date":"2025-08-17T01:09:27","date_gmt":"2025-08-17T01:09:27","guid":{"rendered":"https:\/\/proplaystore.lu\/?page_id=7598"},"modified":"2025-08-17T01:11:50","modified_gmt":"2025-08-17T01:11:50","slug":"termes-de-service","status":"publish","type":"page","link":"https:\/\/proplaystore.lu\/index.php\/termes-de-service\/","title":{"rendered":"Termes et Conditions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Objet<\/h2>\n\n\n\n<p>Les pr\u00e9sents Termes de service d\u00e9finissent les conditions d\u2019utilisation des services d\u2019abonnement propos\u00e9s par <strong>ProPlayStore S\u00e0rl<\/strong>, incluant :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IKR-S\u00e9curit\u00e9 Essentiel<\/strong><\/li>\n\n\n\n<li><strong>IKR-S\u00e9curit\u00e9 Premium<\/strong><\/li>\n\n\n\n<li><strong>ProPlayCare Nettoyage<\/strong><\/li>\n<\/ul>\n\n\n\n<p>En souscrivant \u00e0 l\u2019un de ces services, le client accepte l\u2019ensemble des conditions \u00e9nonc\u00e9es ci-dessous.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Services propos\u00e9s<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 IKR-S\u00e9curit\u00e9 Essentiel<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Couvre les pannes et d\u00e9faillances de certaines pi\u00e8ces : <strong>m\u00e9moire RAM, SSD\/HDD, alimentation, ventilateurs<\/strong>.<\/li>\n\n\n\n<li>Diagnostic complet et remplacement des pi\u00e8ces inclus, sans frais suppl\u00e9mentaires pour le client.<\/li>\n\n\n\n<li>Les pi\u00e8ces remplac\u00e9es sont neuves et de qualit\u00e9 \u00e9quivalente ou sup\u00e9rieure.<\/li>\n\n\n\n<li><strong>Dur\u00e9e minimale de souscription : 12 mois cons\u00e9cutifs.<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 IKR-S\u00e9curit\u00e9 Premium<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Couvre <strong>l\u2019ensemble des composants principaux<\/strong> du PC : processeur (CPU), carte graphique (GPU), carte m\u00e8re, m\u00e9moire RAM, SSD\/HDD, alimentation, syst\u00e8me de refroidissement.<\/li>\n\n\n\n<li>Diagnostic, main-d\u2019\u0153uvre et pi\u00e8ces inclus, sans frais suppl\u00e9mentaires.<\/li>\n\n\n\n<li>En cas d\u2019indisponibilit\u00e9 temporaire de la pi\u00e8ce, un <strong>PC de pr\u00eat<\/strong> peut \u00eatre fourni (sous r\u00e9serve de disponibilit\u00e9).<\/li>\n\n\n\n<li><strong>Dur\u00e9e minimale de souscription : 12 mois cons\u00e9cutifs.<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 ProPlayCare Nettoyage<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service d\u2019entretien pr\u00e9ventif incluant : nettoyage interne et externe, d\u00e9poussi\u00e9rage des ventilateurs, filtres et radiateurs, v\u00e9rification des c\u00e2bles et flux d\u2019air.<\/li>\n\n\n\n<li>Fr\u00e9quence : tous les <strong>3 mois<\/strong> (ou autre selon l\u2019option choisie).<\/li>\n\n\n\n<li>Ce service ne couvre pas les r\u00e9parations ni le remplacement de pi\u00e8ces.<\/li>\n\n\n\n<li><strong>Souscription flexible : r\u00e9siliable \u00e0 tout moment avec pr\u00e9avis de 30 jours.<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Dur\u00e9e et renouvellement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IKR-S\u00e9curit\u00e9 (Essentiel et Premium) : engagement minimum de 12 mois, avec paiement mensuel.<\/strong><\/li>\n\n\n\n<li>Le client ne peut r\u00e9silier son abonnement IKR-S\u00e9curit\u00e9 avant la fin de la p\u00e9riode minimale d\u2019un an.<\/li>\n\n\n\n<li>\u00c0 l\u2019issue des 12 mois, l\u2019abonnement est automatiquement renouvel\u00e9 mensuellement, sauf r\u00e9siliation avec un pr\u00e9avis de 30 jours.<\/li>\n\n\n\n<li>ProPlayCare Nettoyage : abonnement sans engagement, r\u00e9siliable \u00e0 tout moment avec pr\u00e9avis de 30 jours.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Exclusions<\/h2>\n\n\n\n<p>Les abonnements ne couvrent pas :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les dommages caus\u00e9s par un accident, une mauvaise utilisation, une chute, un choc ou un liquide.<\/li>\n\n\n\n<li>Les dommages r\u00e9sultant d\u2019une modification non autoris\u00e9e du mat\u00e9riel.<\/li>\n\n\n\n<li>Les pannes logicielles, syst\u00e8mes d\u2019exploitation ou pertes de donn\u00e9es.<\/li>\n\n\n\n<li>Les p\u00e9riph\u00e9riques et accessoires externes (\u00e9cran, clavier, souris, casque, etc.).<\/li>\n\n\n\n<li>Les frais de transport lorsque l\u2019appareil doit \u00eatre envoy\u00e9 dans nos ateliers.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Prix et facturation<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les tarifs sont indiqu\u00e9s sur le site officiel de ProPlayStore et peuvent \u00e9voluer.<\/li>\n\n\n\n<li>Toute modification tarifaire sera communiqu\u00e9e au client au moins <strong>30 jours \u00e0 l\u2019avance<\/strong>.<\/li>\n\n\n\n<li>Les paiements sont effectu\u00e9s par pr\u00e9l\u00e8vement automatique ou carte bancaire.<\/li>\n\n\n\n<li>En cas de non-paiement, ProPlayStore se r\u00e9serve le droit de suspendre le service.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Obligations du client<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Utiliser le PC conform\u00e9ment aux recommandations du fabricant.<\/li>\n\n\n\n<li>Maintenir le PC dans un \u00e9tat propre et fonctionnel (hors services de nettoyage souscrits).<\/li>\n\n\n\n<li>Signaler tout probl\u00e8me via le service support officiel de ProPlayStore.<\/li>\n\n\n\n<li>Fournir toutes les informations n\u00e9cessaires au diagnostic.<\/li>\n\n\n\n<li>Mettre \u00e0 disposition l\u2019ordinateur pour toute intervention, dans des conditions d\u2019acc\u00e8s s\u00fbres et raisonnables.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Responsabilit\u00e9<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ProPlayStore s\u2019engage \u00e0 ex\u00e9cuter les services avec diligence et professionnalisme.<\/li>\n\n\n\n<li>ProPlayStore ne pourra \u00eatre tenue responsable des pertes de donn\u00e9es, interruptions d\u2019activit\u00e9, dommages indirects ou perte de b\u00e9n\u00e9fices subis par le client.<\/li>\n\n\n\n<li>Il appartient au client d\u2019effectuer r\u00e9guli\u00e8rement des sauvegardes de ses donn\u00e9es.<\/li>\n\n\n\n<li>La responsabilit\u00e9 de ProPlayStore est limit\u00e9e au remplacement ou \u00e0 la r\u00e9paration des pi\u00e8ces couvertes par l\u2019abonnement.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Loi applicable et juridiction<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les pr\u00e9sents Termes de service sont r\u00e9gis par le droit luxembourgeois.<\/li>\n\n\n\n<li>Tout litige relatif \u00e0 l\u2019interpr\u00e9tation ou l\u2019ex\u00e9cution des pr\u00e9sents termes rel\u00e8ve de la comp\u00e9tence exclusive des juridictions du Grand-Duch\u00e9 de Luxembourg.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Objet Les pr\u00e9sents Termes de service d\u00e9finissent les conditions d\u2019utilisation des services d\u2019abonnement propos\u00e9s par ProPlayStore S\u00e0rl, incluant : En souscrivant \u00e0 l\u2019un de ces services, le client accepte l\u2019ensemble des conditions \u00e9nonc\u00e9es ci-dessous. 2. Services propos\u00e9s 2.1 IKR-S\u00e9curit\u00e9 Essentiel 2.2 IKR-S\u00e9curit\u00e9 Premium 2.3 ProPlayCare Nettoyage 3. Dur\u00e9e et renouvellement 4. Exclusions Les abonnements ne couvrent pas : 5.\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7598","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Termes et Conditions - ProPlaystore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proplaystore.lu\/index.php\/termes-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termes et Conditions - ProPlaystore\" \/>\n<meta property=\"og:description\" content=\"1. 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